To our valued customers:

We are entering the 4^th week of the COVID-19 crisis in North America and we continue to be amazed at how our industry has rallied and serving on the front lines of this battle.

We would like to take this opportunity to update you on Pilot Flying J and our operations.

Team Member and Guest Health and Wellbeing:
Our first priority has always been the health and wellbeing of our team members and guests.  Now more than ever we are focused on this remaining our top priority.

• Over the next 2 weeks, your drivers will notice the addition of acrylic “sneeze guards” at our diesel desks and other payment points.  These will allow both your drivers and our team members to feel comfortable interacting with each other during this time.
• We also encourage our team members and guests to practice good hygiene and recognize social distancing guidelines.
• All team members are asked not to come to work if they feel ill.  We are showing our appreciation to them through a “thank you” pay premium, a free meal during every shift and an “emergency pay” plan for 14 days of paid time off for quarantine and recovery.

Fuel availability:

• Fuel availability remains strong in the US.  We continue to work with our owned and operated terminals and our refinery partners to ensure our fuel inventories remain high, with storage inventory levels of over 500MM gallons of fuel.
• Our fleet of 1,500 drivers and 750 trucks remain healthy and committed to moving fuel across North America.

Travel Centers:

• All of our 780 travel center locations are open and ready to serve your drivers.
• We continue to emphasize the importance of cleanliness and sanitizing commonly touched areas every 4 hours or as needed.
• Below are two travel centers that are fuel only during evening hours and nearby locations that have full driver amenities available during these hours.

Travel Center Locations	Fuel only hours	Alternate locations with full service amenities
Pilot #260, Albany, GA Hwy 300 & Clark Ave	6 pm – 8 am EST	Pilot #192 – Tifton, GA (I-75, Exit 60) Pilot #416 – Cordele, GA (I-75, Exit 101)
Flying J #806, Kapuskasing, ON 410 Government Rd E	10 pm – 6 am EST	Flying J #866  – Shuniah, ON (Hwy 11/17 @ Hwy 587)

Restaurants:

• All of our restaurants and delis continue to serve professional drivers with an option of hot, cold and prepackaged food.
• Social distancing practices are in place at the restaurants and we are complying with local health department mandates.
• We continue to emphasize the importance of cleanliness and sanitizing all food surfaces and utensils.
• Select food options in our network are closed for overnight hours only.Understanding the importance for professional drivers to have food options, during these hours, we are committed to having food available for drivers at these locations.  For a detailed list of the overnight hour closures, please visit: https://www.pilotflyingj.com/covid-response/.
• Our restaurant partners are also committed to taking care of drivers.  Our McDonald’s franchises locations are offering delivery to professional drivers through their Mobile Order & Pay app.  Denny’s, Subway, Arby’s Wendy’s, Taco Bell, Pizza Hut and KFC are all offering carry out options for drivers.

Parking:

• With over 70,000 free parking spaces in North America, Pilot Flying J remains the industry leader in complimentary parking for drivers.

We are grateful for the opportunity to serve you and your drivers during this time and always.

If you have any questions, or need anything, please do not hesitate to reach out to your Pilot Flying J sales or credit representative.

Sincerely,

Jimmy Haslam
CEO, Pilot Company