We are writing today to make you aware of a scam targeting Fleets that has come to our attention. This is how it works: While you wait for your truck to be serviced at Love’s, someone calls your company claiming to be from Love’s. They tell you that Shop Connect is down and Love’s is unable to process your invoice. As a result, they ask you to provide your EFS code so they can issue an EFS check for payment and close out the work order.

Love’s will never ask you to provide your EFS code due to ShopConnect being down. We are able to process invoices when ShopConnect is down, which is less the 1% of the time. Further, if ShopConnect is down, a work order cannot be closed outside of the ShopConnect system.

If at any time you have an issue with ShopConnect, please contact your sales representative for assistance.  As a final reminder, please do not disclose your EFS code to anyone other than your own driver.   Thank you for being a valued and loyal customer. We appreciate your business!