March 18, 2020
To our valued fleet partners:
This is truly an unprecedented time for the nation and I want to let you know that we at TravelCenters of America are focused on doing all that we can to ensure the continuity of our business operations for you and your professional drivers. Our top priorities are the health and well-being of our employees, our customers and the general public.
Specifically, we are doing the following:
- Working with NATSO as well as our two primary competitors to ensure our travel centers are considered “Essential Services” under various state laws, so that they are not closed. Of course we recognize that your fleet and drivers are moving critical goods to consumers to help them stay healthy, comfortable and fed, which makes our centers “essential services”.
- To the fullest extent possible we are keeping quick serve and full service restaurants open. In cases where we are forced to close them, we are ensuring take out options remain.
- Showers and bathroom facilities will remain open, subject to state law limitations.
- Convenience store facilities will remain open, subject to state law limitations.
- TV lounges and fitness facilities will be closed.
- Truck parking and Reserve It, reserved parking for our loyal fleet customers, will remain in effect.
- We are maintaining appropriate and enhanced cleaning protocols with the best-in-class chemicals to ensure the safety of our customers, drivers and employees.
We feel an important obligation not just to you and your drivers, but to this Country to help make sure we continue to play a role in ensuring essentials make it to our fellow citizens. We feel proud, patriotic and humble.
In this fast-evolving situation, we have a highly-trained emergency response team closely monitoring updates by the minute and we will continue to operate under guidance from the Centers for Disease Control and the World Health Organization.
We’ve created a webpage for our customers to get daily status updates on our operations. Please visit
https://www.ta-petro.com/newsroom/covid-19-response for the latest information on our COVID-19 response, including precautionary measures we are taking for the health and safety of everyone.
Thank you for your continuing support and let us know how we can be helpful.