BIT’s value-added customer service includes a policy of answering emails quickly and providing one dedicated customer service representative that handles all customer needs, from dispatch, to booking, billing, and more, Reynolds explains. “We hear a lot from customers how frustrating it can be at the bigger companies to keep up with an assembly line of people who handle different aspects of a shipment. Our customers frequently tell us how much they appreciate having one person to talk to. They also like the fact that their requests get fulfilled right away.”
BIT will appear in the 2016 July/August issue of SupplyChainBrain as part of the publication’s 14th annual list of the 100 Great Supply Chain Partners.
“Over the course of our six-month poll, we ask supply chain professionals to nominate vendors and service providers whose solutions have made a significant impact on their company’s efficiency, customer service and overall supply chain performance,” says Brad Berger, publisher of SupplyChainBrain. “This year, we received literally hundreds of nominations for solutions providers in every aspect of supply chain management.”
About Bennett International Transport
Bennett International Transport, LLC (BIT) is an IATA-approved, C-TPAT-certified, ITAR-certified, non-vessel operating common carrier (NVOCC), customs house broker, freight-forwarder and logistics provider. BIT offers air and ocean transport, in-house customs clearance, project breakbulk door-to-door services, and specialized cold chain freight solutions through its own offices, as well as a network of global partners in 105 countries worldwide. BIT combines every aspect of global transportation to provide innovative and cost-efficient solutions to deliver products safely to market.
SupplyChainBrain, the world’s most comprehensive supply chain management information resource, is accessed year round through a wide range of ever evolving multi-media formats by hundreds of thousands of senior level industry executives. In addition to addressing the fundamental principles of supply-chain management, SupplyChainBrain identifies emerging trends, technologies and best practices, forward thinking ideas and cutting-edge solutions ~ and continues to write and report about these as they evolve and mature.